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Submit Track My Reward Support
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  3. FAQ

FAQ

  • What are the image upload requirements?
  • How do I replace a lost or stolen card?
  • How do I know how much money is on my reward card?
  • Why are my purchase transactions being declined?
  • Can I use my reward card at an ATM?
  • Do any fees apply to the card?
  • My reward card expired, will I receive a new card?
  • Does my reward card expire?
  • What if I want to buy something that costs more than the value on the card?
  • Can I use my card anywhere?
  • How do I make purchases using a Personal Identification Number (PIN)?
  • How do I use my reward card for making purchases?
  • Is this a credit card?
  • How do I activate my reward card?
  • I lost my original invoice. How can I get my rebate?
  • How long will it take to receive my reward?
  • I received a message stating my product was not purchased from a qualifying location. How can I get my rebate?
  • How do I check the status of my claim?
  • I missed the submission deadline and now the offer has expired. Can I still receive my reward?
  • How long do I have to submit my claim?
  • How do I submit a claim for my recent purchase?
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